Frequently Asked Questions

Help Center

We comprehensively answer the most common questions about projects, process management, pricing and technical requirements.

Hizmet ve Süreç

Answers to the essentials about how we work, our delivery approach and project communication.

We start with a short discovery call to understand your goals, current processes and expectations. After clarifying your corporate web, e‑commerce, ERP, CRM or B2B needs, we share a roadmap covering scope, timeline, responsibilities and success criteria.

A detailed brief is not required; we shape the requirements together. Sample screens, reference sites or access to your existing system speed things up.

Timing depends on scope, feature set, design depth and integration needs. Corporate websites are usually completed within a few weeks, while custom software such as ERP, CRM and B2B can take longer depending on scope.

During discovery we break the work into items and share a realistic, milestone‑based schedule with the proposal. You can track progress transparently throughout.

We work transparently with a single point of contact, regular status meetings and written reports. This ensures timely feedback at every stage and a clear decision flow.

You can follow progress on a live preview/staging link and give feedback as screens take shape. We communicate via email, phone and online meetings when preferred.

Each proposal includes a defined number of revision rounds. Change requests are first assessed for scope and impact; once time, cost and technical impact are clear, they are added to the plan with your approval.

Requests outside the agreed scope are priced transparently as separate items, so your budget and timeline stay under control without surprises.

We work with businesses across many sectors, notably manufacturing, retail, services, logistics, healthcare and e‑commerce. We build solutions that fit different scales, from SMEs to enterprise structures.

Every project starts by understanding sector‑specific processes; instead of generic templates, we design a scalable setup tailored to your business.

Yes. We provide interface (UI/UX) design aligned with your brand identity, user‑experience flows and, when needed, content/copy support. We stay faithful to your existing corporate identity, or define a direction together if you don't have one.

We guide you on visuals, icons and content when required, and build an SEO‑friendly, readable structure.

Absolutely. Especially for larger ERP, CRM and B2B projects, we first launch an MVP with the core features that add the most value, then prioritise the next steps based on real user feedback.

This lowers risk and spreads the budget across phases for more predictable progress.

Teklif ve Bütçe

Answers about how the proposal process works, our pricing logic and payment plans.

The discovery call and the proposal are completely free. We first listen to your needs, assess your current setup and clarify your goals, then share a written, transparent proposal covering scope, timeline and budget.

You can review it, ask questions and refine the scope together. There is no binding commitment at any stage.

Price is driven by scope, level of integration, design requirements and timeline. Instead of forcing a fixed package, we cost the work you actually need.

Once discovery outputs are clear, we provide an itemised, transparent quote so you can see exactly where your budget goes.

For projects with a clear scope we prefer a fixed price, which gives you predictability. For evolving software whose scope isn't fully defined upfront, we set up a phased/incremental model.

Whichever model applies, we clearly define what's included in the contract; out‑of‑scope work proceeds separately and only with your approval.

Yes. We create a staged payment plan based on the scope and deliverables. Payments are tied to completed delivery milestones.

This way each payment maps to a concrete output, and there is no requirement to pay the full amount upfront.

New features and improvements that arise after delivery are priced per project or as monthly development packages, depending on the size of the need. For small tweaks we keep some flexibility.

For every additional request we first share a short scope and cost estimate, and never start without your approval.

Altyapı ve Teknoloji

Clarity on technology choices, security, performance, scalability and integrations.

We use modern, sustainable technologies; on the backend we mostly work with Laravel (PHP) and choose up‑to‑date frontend technologies as needed. Selection is based on performance, security and long‑term maintainability.

The decision is finalised according to your project and existing infrastructure; we don't lock you into a technology unnecessarily.

Yes. Integration with ERP, CRM, accounting, payment, shipping, e‑invoice and order systems is possible. We build standards‑compliant APIs for data security and transaction continuity.

If your system offers an API or data‑exchange option, we design a secure, two‑way flow so your data is managed from a single source.

We protect your data with role‑based access control, encryption (SSL/data), regular backups and secure session management. Logging and monitoring help detect potential risks early.

We keep software dependencies updated against known vulnerabilities and follow privacy‑compliant (KVKK/GDPR) data‑processing principles.

Yes. We design every interface to be responsive across desktop, tablet and mobile, aiming for a consistent experience whatever device your users are on.

When appropriate we optimise with a mobile‑first approach, considering speed and touch usability.

We build projects with growth in mind, choosing a modular architecture that handles increasing users, data and traffic and allows adding new modules and features later.

When needed we scale performance with caching, query optimisation and suitable server infrastructure.

Yes. We recommend suitable hosting/servers, handle domain and SSL setup and manage the go‑live process end to end. We can also deploy to your own server if you prefer.

After setup we ensure the infrastructure is up to date, secure and backed up.

Bakım, Destek ve Garanti

Answers about post‑launch support, warranty coverage and maintenance services.

Yes. After launch we offer maintenance, monitoring and ongoing development support. The scope is defined together based on your needs, the system's criticality and your priorities.

We don't just deliver and walk away; if you wish, we stay on as a long‑term technology partner.

We respond to critical (system‑down) issues with priority and speed. Customers with a maintenance agreement receive support within defined response times (SLA).

You can raise support requests by email or phone and get a response prioritised according to severity.

Yes. For a defined period after delivery we fix bugs and defects arising from the project's scope free of charge. The warranty period and coverage are clearly defined in the contract.

The warranty covers software defects within the agreed scope. New features and out‑of‑scope requests are treated as separate development.

No, it's not mandatory. However, especially for always‑on systems, we recommend a maintenance agreement for security updates, backups and small improvements.

Even without a maintenance plan, you can request on‑demand support when needed. We assess together which model suits you.

Mülkiyet, Teslim ve İş Birliği

Clarity on source‑code ownership, delivery terms, confidentiality and remote collaboration.

Unless stated otherwise in the contract, the software and source code of a fully paid project belong to you. We don't build a closed structure that locks you in.

On delivery we hand over the source code and the necessary technical documentation, so you can continue with another team whenever you wish.

Yes. We deliver a user‑friendly admin panel so you can easily manage content and operations. You can handle content, products, orders and users yourself without technical knowledge.

After go‑live we provide a short onboarding/guidance session and support you with documentation when needed.

Yes. On request we sign a non‑disclosure agreement (NDA) before discussions begin. We keep all information and data you share confidential throughout the project.

Your data is processed only within the project scope by authorised team members and is never shared with third parties.

Yes. Our processes are fully remote‑ready; we work seamlessly with clients in other cities and countries via online meetings, screen sharing and digital approval flows.

Physical distance doesn't affect quality; with regular reporting and live previews you stay involved at every stage.

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